Refund and Returns Policy

Gadgets on Rent > Refund and Returns Policy

Here’s a detailed Refund & Return Policy page for your website:

At Gadgets on Rent, we strive to provide our customers with high-quality gadgets and exceptional service. If for any reason you are not completely satisfied with your rental, we are committed to offering a straightforward and hassle-free refund and return process. Please read our full policy to understand your rights and how we handle returns and refunds.

1. Refund Policy

We want you to be completely satisfied with your rental experience. If you are dissatisfied with your rental for any reason, please contact us as soon as possible. Our refund policy is outlined as follows:

Eligibility for Refunds

  • Damaged or Faulty Gadgets: If you receive a gadget that is damaged or malfunctioning, please notify us within 24 hours of delivery. We will arrange for a replacement or issue a full refund based on the situation.
  • Incorrect Product Delivery: If we mistakenly send you the wrong gadget, we will promptly correct the issue by sending the correct product or issuing a refund upon return of the incorrect product.
  • Non-Functioning Products: If a product is found to be defective or non-functional, we will offer a full refund or a replacement, as per your preference.

Non-Refundable Items

  • Rental Period Completed: Once the rental period is completed and the gadget has been used, we cannot offer a refund for the rental amount.
  • Late Returns: If the gadget is returned late, the rental period will be extended, and no refund will be issued for the extra days.
  • Customer Damage: Refunds will not be provided for gadgets that are damaged due to customer negligence or misuse. We reserve the right to charge for repairs or replacements if the gadget is damaged during the rental period.

2. Return Policy

We want to make returns as simple as possible. Please review our guidelines below to ensure smooth returns for rented gadgets:

Return Process

  • Return Within Rental Period: If you are not satisfied with your gadget, you can return it before the end of the rental period for a full refund (as long as the gadget is in the same condition as when delivered). Please contact us at least 48 hours before your rental period ends to initiate the return.
  • Return Procedure: To return a gadget, contact our customer service team at [insert contact information] or through your account on our website. We will provide instructions for returning the item and arrange for pickup or guide you through the return process.

Condition of the Returned Product

  • The gadget should be in the same condition as it was delivered to you. All accessories, cables, and packaging must be returned.
  • If any items are missing or the gadget is damaged upon return, we will charge the applicable fees to cover repair or replacement costs.

Return Shipping Costs

  • Damaged or Incorrect Products: If the product is faulty, damaged, or incorrect, we will cover the return shipping cost.
  • Customer-Initiated Returns: If you choose to return a gadget for reasons other than damage, our standard return shipping fees will apply.

3. Late Returns

We understand that sometimes circumstances can cause delays. If you need more time with the gadget, please contact us in advance to discuss an extension. However, if the gadget is returned late without prior notice, an additional fee may be charged for each day it is late.

4. Cancellations

We want to make the rental process as convenient as possible. You can cancel your order or rental at any time before the gadget is shipped.

Cancellation Policy

  • Before Shipment: If you cancel the rental before we ship the gadget, you will receive a full refund of any amount paid.
  • After Shipment: If the gadget has already been shipped, you can still cancel, but you will be responsible for returning the product at your expense. Once we receive the returned product, a full refund will be issued (excluding shipping charges).

5. Refund Process

Once your return or cancellation request is approved, the refund process will begin. Refunds will be processed to the original payment method within 7–10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please don’t hesitate to get in touch. Our customer service team is happy to assist you.

  • Email: hello@gadgetsonrent.com
  • Phone: +91 9560063062
  • Address: C – 68 Lower Gr. DDA Sheds Okhla Phase 1 New Delhi – 110020

7. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Any updates or changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically for the latest information.

Conclusion

At Gadgets on Rent, your satisfaction is our priority. We are committed to providing high-quality products and ensuring that your experience is as smooth and enjoyable as possible. If you encounter any issues, please reach out, and we’ll work with you to resolve them promptly.